FAQs
Questions, answered clearly.
If yours isn’t here, call or WhatsApp and ask. Jamie or one of the team will answer.
Storage
Your things in the yard
What goes in, how long it stays, and who packs it.
What can I store?
Furniture, boxes, business stock and tools, at either yard. Vehicles have their own spaces at Dover.
Will my things stay dry?
Yes. Containers at Dover are steel and weatherproof. Crates at Folkestone are sealed and kept inside our warehouse.
Can I add more later?
Yes. Add a crate at Folkestone or a second container at Dover whenever you need it, and the rate drops at four crates or two containers.
What can’t I store?
Nothing hazardous. No food, no fuel and nothing flammable. [Full list to follow from Jamie’s terms]
How long can I keep it?
Stay for one month or longer, with storage paid monthly in advance. Unused days in a paid month are not refunded.
Can you pack it for me?
Yes. Crates at Folkestone are packed and sealed at your door by our movers as standard. At Dover we can pack and load a container for you, or you can do it yourself.
Access and security
Getting to your things
Who can get in, when, and how your things are kept safe.
How often can I get to my things?
Whenever you like at Dover, with your gate code. At Folkestone, call ahead and your unit will be open when you arrive.
Is there CCTV?
Yes at Dover, across the whole yard. [Folkestone CCTV: confirm with Jamie]
Who holds the key?
You do. At Dover you bring your own padlock, so you hold the only key. At Folkestone, crates are sealed in front of you and stay sealed until you ask for them back.
Can someone else collect for me?
Yes. Please let us know in advance if a friend or family member will collect on your behalf.
Are the yards staffed?
Folkestone visits are by appointment, Monday to Saturday, 8am to 6pm. Dover has 24-hour coded access. Contact us to arrange a visit if you need to meet the Dover team. Customer parking is available at both sites.
What if I lose my gate code?
Call us on 01303 765496 and we’ll give you a new one for the Dover gate.
Prices and paying
What it costs
How the monthly price works, and what happens when you leave.
Is there a minimum term or notice period?
Storage is paid monthly in advance by bank transfer. You can stay for one month or longer. If you leave during a paid month, unused days are not refunded.
How do I pay?
By bank transfer only, with one month paid in advance.
Is insurance included?
Yes. Both our Folkestone and Dover sites are fully insured.
Do prices include VAT?
A single container is £150 a month including VAT. A single crate is £75 a month plus VAT. Ask us to confirm the VAT treatment of multi-unit offers in your quote.
Is there a deposit?
Your first month of storage is paid in advance. Any storage deposit will be confirmed when you book. A separate deposit secures a delivery date; if you change that date after paying, the delivery deposit is lost.
What if I need to leave early?
Storage is paid monthly in advance by bank transfer. You can stay for one month or longer. If you leave during a paid month, unused days are not refunded.
Need the space back?
Tell us what you’re storing and we’ll give you a price.